Operations Senior Manager

Private Company

West Bay/Dafna - Doha (City)

Date Posted:
2019/09/18

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Job Description

Digitally focussed and providing a truly world class customer experience is a critical part of what Vodafone stands for. From researching a product or service on our website to buying in a way that fits your daily life, to receiving instant help and solutions with customer queries, we want customers to have the most engaging and inspiring experience possible so that they want to join Vodafone and then stay with us because of the standard of service we provide. From driving penetration and functionality of the My Vodafone App to developing and implementing our global customer experience programme, our Customer Experience teams relentlessly identify ways to improve our customers’ experience of Vodafone to help us become a truly admired company.

With us you will create and implement strategies designed to improve the digital customer experience, satisfaction and conversion. Provide continuous development and improvement of website/app journeys, including responsibility for the creation of relevant and engaging digital content and creative. Blend web analytics, customer insight and UX/UI best practices, the role is responsible for developing strategies which deliver outstanding digital customer experiences. Ensure service assurance across all functions of COPS (Quality / Measurement / Close the loop). Develop effective partnerships cross functional stakeholders, combined with excellent communication, planning and implementation skills will ensure that these strategies are executed brilliantly. Play key role in defining & executing Web site sprints as per business requirements. Optimize ways of working for efficiencies. Provide operational support / change management for digital capabilities/assets (my vf app, website, OPEN UI, DAMS, etc…). Provide an agile way of working with digital squads to deliver business outcome.


Job Details

Country
Qatar
Job Location
West Bay/Dafna - Doha (City)
Company Industry
Information Technology/IT
Employment Type
Part Time Employee .
Monthly Salary Range
Unspecified
Number of Vacancies
1

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Date Posted: 2019/09/18

Operations Senior Manager

Private Company

West Bay/Dafna - Doha (City)

Job Description

Digitally focussed and providing a truly world class customer experience is a critical part of what Vodafone stands for. From researching a product or service on our website to buying in a way that fits your daily life, to receiving instant help and solutions with customer queries, we want customers to have the most engaging and inspiring experience possible so that they want to join Vodafone and then stay with us because of the standard of service we provide. From driving penetration and functionality of the My Vodafone App to developing and implementing our global customer experience programme, our Customer Experience teams relentlessly identify ways to improve our customers’ experience of Vodafone to help us become a truly admired company.

With us you will create and implement strategies designed to improve the digital customer experience, satisfaction and conversion. Provide continuous development and improvement of website/app journeys, including responsibility for the creation of relevant and engaging digital content and creative. Blend web analytics, customer insight and UX/UI best practices, the role is responsible for developing strategies which deliver outstanding digital customer experiences. Ensure service assurance across all functions of COPS (Quality / Measurement / Close the loop). Develop effective partnerships cross functional stakeholders, combined with excellent communication, planning and implementation skills will ensure that these strategies are executed brilliantly. Play key role in defining & executing Web site sprints as per business requirements. Optimize ways of working for efficiencies. Provide operational support / change management for digital capabilities/assets (my vf app, website, OPEN UI, DAMS, etc…). Provide an agile way of working with digital squads to deliver business outcome.

Job Details

Country
Qatar
Job Location
West Bay/Dafna - Doha (City)
Company Industry
Information Technology/IT
Employment Type
Part Time Employee
Monthly Salary Range
Unspecified
Number of Vacancies
1

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