Representative - Guest Relations

Private Company

Al Hilal - Doha (City)

Date Posted:
2019/10/17

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Job Description

  • Solves patients’ and guests’ problems in a timely manner and usually without referring to the Guest Relation Manager; decision impacts the patients’ experience.
  • Ensures coordination of communication between patients, families and medical staff.
  • Provides superior guest services by greeting all guests individually and pleasantly, in a professional manner and assists the guests/patients efficiently as stated by organizational policies.
  • Responds to all patients inquiries in timely manner.
  • Handles guest complaints and concerns in an efficient and timely manner.
  • Assists patients with problems associated with hospital registration and admission
  • Takes patients issues seriously, solves the issue in a timely manner, and then reports the issue with details to the manager for information collection and processes improvement.
  • Suggests improvements to present hospital systems in a bid to make the system more workable
  • Participates in the interpretation process for a minimum of one appointment a day depending on patients’ demand.
  • Undertakes patients’ data collecting and analyzing when requested.
  • Accesses Cerner to get patient schedules.
  • Oversees VIP/VVIP guests, arrivals, registration and departures when requested.
  • Insures that VIP/VVIP guest’s requests are handled with care when requested.
  • Assists patients and guests with finding ways around company site
  • Assists patients in how to work with Kiosks
  • Emphasizes the importance and value of quality patient service and how it impacts the quality of care, medical treatment, and physical facilities at company to ensure a positive experience during the patient/families’ stay at copmany.
  • Assists in escorting guests to service areas.
  • Locates and utilizes transport facilities as per the patient’s/guests condition.
  • Takes incoming calls from patients and assists with their questions and concerns.
  • Uses telephone etiquette with incoming calls
  • Demonstrates high knowledge of local citizens’ preferences and high cultural awareness.
  • Maintains an organized and clean appearance in all work areas
  • Attends and participates in departmental / facility projects and initiatives, and wear company’s uniform if requested


Job Details

Country
Qatar
Job Location
Al Hilal - Doha (City)
Company Industry
Medical Equipment
Employment Type
Full Time Employee .
Monthly Salary Range
Unspecified
Number of Vacancies
1

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Date Posted: 2019/10/17

Representative - Guest Relations

Private Company

Al Hilal - Doha (City)

Job Description

  • Solves patients’ and guests’ problems in a timely manner and usually without referring to the Guest Relation Manager; decision impacts the patients’ experience.
  • Ensures coordination of communication between patients, families and medical staff.
  • Provides superior guest services by greeting all guests individually and pleasantly, in a professional manner and assists the guests/patients efficiently as stated by organizational policies.
  • Responds to all patients inquiries in timely manner.
  • Handles guest complaints and concerns in an efficient and timely manner.
  • Assists patients with problems associated with hospital registration and admission
  • Takes patients issues seriously, solves the issue in a timely manner, and then reports the issue with details to the manager for information collection and processes improvement.
  • Suggests improvements to present hospital systems in a bid to make the system more workable
  • Participates in the interpretation process for a minimum of one appointment a day depending on patients’ demand.
  • Undertakes patients’ data collecting and analyzing when requested.
  • Accesses Cerner to get patient schedules.
  • Oversees VIP/VVIP guests, arrivals, registration and departures when requested.
  • Insures that VIP/VVIP guest’s requests are handled with care when requested.
  • Assists patients and guests with finding ways around company site
  • Assists patients in how to work with Kiosks
  • Emphasizes the importance and value of quality patient service and how it impacts the quality of care, medical treatment, and physical facilities at company to ensure a positive experience during the patient/families’ stay at copmany.
  • Assists in escorting guests to service areas.
  • Locates and utilizes transport facilities as per the patient’s/guests condition.
  • Takes incoming calls from patients and assists with their questions and concerns.
  • Uses telephone etiquette with incoming calls
  • Demonstrates high knowledge of local citizens’ preferences and high cultural awareness.
  • Maintains an organized and clean appearance in all work areas
  • Attends and participates in departmental / facility projects and initiatives, and wear company’s uniform if requested

Job Details

Country
Qatar
Job Location
Al Hilal - Doha (City)
Company Industry
Medical Equipment
Employment Type
Full Time Employee
Monthly Salary Range
Unspecified
Number of Vacancies
1

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