Freight Customer Service Specialist

Private Company

Al Mansoura - Doha (City)

Date Posted:
2019/11/17

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Job Description

  • The focal point for customer’s shipping requests
  • Provide freight solutions to customers
  • Develops relationships with allocated customers
  • Manage end to end shipment life cycle liaising with all internal and external stakeholders
  • Proactively informs the customer on shipment status, exceptions and provides intermediate updates on an incident solution
  • Provides spot quotations and closes a contract
  • Takes and handles customer inquiries, e.g. Track and Trace
  • Responsible for all KPIs and SLAs agreed with allocated customers
  • Takes and registers all customer complaints
  • Drives solution of customer complaints by solving it directly or assigning tasks to other function
  • Acts as a first contact point for customer claims; supports the customer in notification and reception of claims, provides claims documents, collects required documents from claimant and hands over to specialized claims handlers when documents are complete
  • Ensure seamless transaction liaising with Pricing and Billing teams


Job Details

Country
Qatar
Job Location
Al Mansoura - Doha (City)
Company Industry
Logistics/Procurement
Employment Type
Full Time Employee .
Monthly Salary Range
Unspecified
Number of Vacancies
1

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Date Posted: 2019/11/17

Freight Customer Service Specialist

Private Company

Al Mansoura - Doha (City)

Job Description

  • The focal point for customer’s shipping requests
  • Provide freight solutions to customers
  • Develops relationships with allocated customers
  • Manage end to end shipment life cycle liaising with all internal and external stakeholders
  • Proactively informs the customer on shipment status, exceptions and provides intermediate updates on an incident solution
  • Provides spot quotations and closes a contract
  • Takes and handles customer inquiries, e.g. Track and Trace
  • Responsible for all KPIs and SLAs agreed with allocated customers
  • Takes and registers all customer complaints
  • Drives solution of customer complaints by solving it directly or assigning tasks to other function
  • Acts as a first contact point for customer claims; supports the customer in notification and reception of claims, provides claims documents, collects required documents from claimant and hands over to specialized claims handlers when documents are complete
  • Ensure seamless transaction liaising with Pricing and Billing teams

Job Details

Country
Qatar
Job Location
Al Mansoura - Doha (City)
Company Industry
Logistics/Procurement
Employment Type
Full Time Employee
Monthly Salary Range
Unspecified
Number of Vacancies
1

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