Freight Customer Service Specialist

Private Company

Al Mansoura - Doha (City)

Date Posted:
2019/11/17

Similar Jobs

No Related Jobs Found
See More

Job Description

  • The focal point for customer’s shipping requests
  • Provide freight solutions to customers
  • Develops relationships with allocated customers
  • Manage end to end shipment life cycle liaising with all internal and external stakeholders
  • Proactively informs the customer on shipment status, exceptions and provides intermediate updates on an incident solution
  • Provides spot quotations and closes a contract
  • Takes and handles customer inquiries, e.g. Track and Trace
  • Responsible for all KPIs and SLAs agreed with allocated customers
  • Takes and registers all customer complaints
  • Drives solution of customer complaints by solving it directly or assigning tasks to other function
  • Acts as a first contact point for customer claims; supports the customer in notification and reception of claims, provides claims documents, collects required documents from claimant and hands over to specialized claims handlers when documents are complete
  • Ensure seamless transaction liaising with Pricing and Billing teams


Job Details

Country
Qatar
Job Location
Al Mansoura - Doha (City)
Company Industry
Logistics/Procurement
Employment Type
Full Time Employee .
Monthly Salary Range
Unspecified
Number of Vacancies
1

Similar Jobs

No Related Jobs Found

See More

Latest Jobs

School Teacher

Private Company

Al Rufaa

Develop lesson plansMeet the individual needs of the childrenParticipa...

Teacher Assistant

Private Company

Al Bidda

Assisting teachers and students with sporting activities and school ex...

Legal Secretary

Private Company

Al Mansoura

Proactive and extensive diary managementEmail administration (includin...

German Teacher

Private Company

Al Bidda

·         Empower the workforce: Conduct German up...

Date Posted: 2019/11/17

Freight Customer Service Specialist

Private Company

Al Mansoura - Doha (City)

Job Description

  • The focal point for customer’s shipping requests
  • Provide freight solutions to customers
  • Develops relationships with allocated customers
  • Manage end to end shipment life cycle liaising with all internal and external stakeholders
  • Proactively informs the customer on shipment status, exceptions and provides intermediate updates on an incident solution
  • Provides spot quotations and closes a contract
  • Takes and handles customer inquiries, e.g. Track and Trace
  • Responsible for all KPIs and SLAs agreed with allocated customers
  • Takes and registers all customer complaints
  • Drives solution of customer complaints by solving it directly or assigning tasks to other function
  • Acts as a first contact point for customer claims; supports the customer in notification and reception of claims, provides claims documents, collects required documents from claimant and hands over to specialized claims handlers when documents are complete
  • Ensure seamless transaction liaising with Pricing and Billing teams

Job Details

Country
Qatar
Job Location
Al Mansoura - Doha (City)
Company Industry
Logistics/Procurement
Employment Type
Full Time Employee
Monthly Salary Range
Unspecified
Number of Vacancies
1

Similar Jobs

No Related Jobs Found

See More

Latest Jobs

School Teacher

Private Company

Al Rufaa

Develop lesson plansMeet the individual needs of the childrenParticipa...

Teacher Assistant

Private Company

Al Bidda

Assisting teachers and students with sporting activities and school ex...

Legal Secretary

Private Company

Al Mansoura

Proactive and extensive diary managementEmail administration (includin...

German Teacher

Private Company

Al Bidda

·         Empower the workforce: Conduct German up...