Customer Service Agent

World Talent Recruitment

Al Saad - Doha (City)

Date Posted:
2019/12/05

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Job Description

Our client is looking for a motivated Arabic speaking Customer Service Agent to join their company in Doha. 

Responsibilities:

  • Manage large amounts of incoming calls 
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Requirements

  • Proven customer support experience or experience as a client service representative
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication in English and Arabic
  • Ability to multi-task, prioritize, and manage time effectively


Job Details

Country
Qatar
Job Location
Al Saad - Doha (City)
Company Industry
Food/Beverages
Employment Type
Full Time Employee .
Monthly Salary Range
Unspecified
Number of Vacancies
1

Preferred Candidate

Language
Arabic
English

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Date Posted: 2019/12/05

Customer Service Agent

World Talent Recruitment

Al Saad - Doha (City)

Job Description

Our client is looking for a motivated Arabic speaking Customer Service Agent to join their company in Doha. 

Responsibilities:

  • Manage large amounts of incoming calls 
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Requirements

  • Proven customer support experience or experience as a client service representative
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication in English and Arabic
  • Ability to multi-task, prioritize, and manage time effectively

Job Details

Country
Qatar
Job Location
Al Saad - Doha (City)
Company Industry
Food/Beverages
Employment Type
Full Time Employee
Monthly Salary Range
Unspecified
Number of Vacancies
1

Preferred Candidate

Language
Arabic
English

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Al Mansoura

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